Cian O'Brien

- Built and maintain 15+ Power BI dashboards across the Security organization, covering KPI, operational, and executive views. Providing broad visibility that streamlines decision-making and reduces manual reporting.

- Developed and own all changes for certificate monitoring dashboard in response to a major customer outage (1000+ impacted) caused by lack of visibility. Since deployment, leadership uses as the single source of truth for certificate health, directly contributing to 0 subsequent outages.

- Construct and direct comprehensive changes to enterprise-grade ServiceNow applications supporting operations, KPI management, and governance. Implemented automated approval and review workflows that materially improved audit posture, directly preventing a significant drop in NIST maturity score for the Security organization. Ensures data quality prior to deployment, enhancing organizational trust in metrics.

- Manage end-to-end hiring approval workflow for a 500+ person organization, ensuring alignment between HR, Finance, and organizational leaders. Facilitate priority-setting discussions with executive leadership to ensure critical roles were surfaced, reviewed, and approved efficiently.

- Created and led the inaugural AI Innovation Challenge to accelerate AI adoption within the organization. Secured leadership buy-in, recruiting judges and participants, managing event logistics, and hosting use-case sessions to inspire creativity. Led to a 31 percent increase in organization comfortability and willingness to adopt.

- Conducted intricate data analyses to unveil correlations influencing prospective student career decisions, employing advanced statistical methodologies and machine learning techniques.

- Collaborated closely with Dr. Fulya Ersoy in survey design, outreach, and meticulous data collection, ensuring high-quality data for insightful analysis.

- Proficiently managed data processing using Stata, merging, cleaning, and conducting core analyses to maintain data accuracy and reliability.

- Utilized Tableau to create dynamic visualizations such as charts, graphs, and maps, enhancing data comprehension for informed decision-making.